Last updated: 6 October 2026

Whissharctiq (trading as Arctiq Aircon Services, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). By using our website or services, you agree to the practices described here.

1. Personal data we collect

We may collect the following when you contact us, request a quote, book a service or use our website:

  • Name, mobile number and email address
  • Service address and property type
  • Details and photos or videos of your air-conditioning system
  • Messages you send us via our forms, phone, WhatsApp or email
  • Payment records (we do not store full card details)
  • Website usage data such as pages visited, device type and the advertisement that brought you to our site

2. How we use your personal data

  • To respond to enquiries and provide quotations
  • To schedule, carry out and follow up on servicing, repair and installation work
  • To process payments and issue receipts
  • To manage warranty claims and send servicing reminders
  • To improve our website, services and advertising
  • To comply with legal and regulatory obligations

3. Consent and marketing

We collect, use and disclose your personal data only with your consent or as permitted by law. We will only send you marketing or promotional messages if you have agreed to receive them. You may withdraw consent at any time by contacting us (see section 9). Withdrawing consent may affect our ability to provide some services to you.

4. Do Not Call (DNC) Registry

We will not send marketing messages to Singapore telephone numbers registered with the DNC Registry unless you have given us clear and unambiguous consent in writing or another accessible form.

5. Cookies, analytics and advertising

Our website may use cookies and similar technologies, including tools such as Google Analytics, Google Ads and Meta Pixel, to understand how visitors use the site and to measure the effectiveness of our advertising. These tools may collect information such as your IP address and browsing activity. You can disable cookies in your browser settings, although some parts of the site may not work as intended.

6. Disclosure to third parties

We do not sell your personal data. We may share it, only as needed for the purposes above, with:

  • Our technicians and staff who carry out your service
  • Service providers who help us operate our business, such as booking, messaging, payment and IT providers
  • Equipment manufacturers or suppliers, for warranty registration and claims
  • Authorities, where required by law

Some providers may store data outside Singapore. Where this happens, we take steps to ensure your data receives a standard of protection comparable to the PDPA.

7. Protection and retention

We take reasonable security measures to protect your personal data against unauthorised access, collection, use, disclosure, modification or disposal. We keep personal data only for as long as it is needed for the purposes it was collected for, or as required for legal or business purposes, after which it is securely deleted or anonymised.

8. Accuracy, access and correction

Please make sure the information you give us is accurate and complete. You may request access to the personal data we hold about you, or ask us to correct it. We will respond as soon as reasonably possible, and may charge a reasonable fee for access requests as permitted by the PDPA.

9. Contact our Data Protection Officer

For questions, requests or complaints about your personal data, please contact our Data Protection Officer:

Whissharctiq (trading as Arctiq Aircon Services)
29 Tai Seng Link, #11-00, Lee King Hwa Building, Singapore 534053
Tel / WhatsApp: +65 6331 8863 · Email: hello@arctiq.asia

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date it was last updated.