Last updated: 6 October 2026

These Terms of Service (“Terms”) apply to all services provided by Whissharctiq, trading as Arctiq Aircon Services (“we”, “us”, “our”), and to your use of this website. By booking a service or using this website, you agree to these Terms.

1. Our services

We provide air-conditioning servicing, chemical wash, chemical overhaul, gas top-up, repair, installation and related services for residential and commercial properties in Singapore. Service descriptions on this website are for general information. The exact scope of work is confirmed by our technician on site.

2. Quotations and pricing

  • Prices on this website are indicative starting prices in Singapore dollars (SGD). No GST is charged.
  • The final price depends on the type, size, condition and accessibility of your units, and is confirmed by our technician before any work begins.
  • Additional work or parts found to be necessary during the job are carried out only with your approval.
  • Written quotations for installation and major repairs are valid for 14 days unless stated otherwise.

3. Bookings, rescheduling and cancellations

  • A booking is confirmed once we have agreed a date and time slot with you by phone, WhatsApp or email.
  • Our technicians arrive within the agreed time window. Delays caused by traffic, weather or earlier jobs will be communicated to you as early as possible.
  • Please give at least 24 hours’ notice if you need to reschedule or cancel. For installation jobs where equipment has already been ordered, cancellation may be subject to charges for equipment and work already incurred, which we will explain at the time of booking.

4. Your responsibilities

  • Ensure an adult (18 years or older) is present to give access and approve work.
  • Provide safe access to indoor units, condensers and AC ledges, and clear the area below each unit.
  • Tell us about any known defects, previous repairs or building rules (for example condominium renovation guidelines) that may affect the work.
  • Obtain any approvals required by your management corporation or landlord for installation work.

5. Pre-existing conditions

Older or poorly maintained units may have hidden defects such as corroded coils, brittle plastic parts, worn components or refrigerant leaks. Our technician will point out visible issues before starting. We are not responsible for failures caused by pre-existing conditions that are revealed or that occur during normal servicing, cleaning or dismantling, although we will always advise you on the options available.

6. Payment

Payment is due upon completion of the job unless otherwise agreed in writing. We accept PayNow, bank transfer, credit card and cash. For installation projects, a deposit may be required to order equipment, with the balance payable on completion. Ownership of supplied equipment passes to you once full payment has been received.

7. Warranty

  • Servicing, chemical wash, chemical overhaul and repairs: 90-day workmanship warranty from the service date. If the same problem caused by our workmanship recurs within this period, we will return and rectify it at no charge.
  • New installations: 1-year installation workmanship warranty, plus the manufacturer’s warranty on the equipment, subject to the manufacturer’s own terms.
  • Replacement parts: covered by the supplier’s or manufacturer’s warranty.

The warranty does not cover damage from misuse, power surges or electrical faults, water or pest damage, natural wear and tear, lack of regular maintenance, or repairs or modifications by any other party. To make a claim, contact us with your service date and a description of the problem.

8. Promotions

Promotional prices are subject to the conditions stated with each promotion (for example, minimum number of units, first-time customers only, and slot availability). Promotions cannot be combined unless stated, and we may amend or end a promotion at any time without affecting bookings already confirmed.

9. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid for the service concerned. We are not liable for indirect or consequential loss, such as loss of income or business. Nothing in these Terms excludes or limits any rights you have under Singapore law that cannot be excluded, including under the Consumer Protection (Fair Trading) Act.

10. Use of this website

The content on this website, including text, images and logos, belongs to us or our licensors and may not be copied without permission. Articles and guides are general information only and are not a substitute for an on-site inspection by a qualified technician. Your use of personal data on this website is also governed by our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. The version on this page at the time of your booking applies to that booking.

12. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore have non-exclusive jurisdiction over any dispute.

13. Contact us

Whissharctiq (trading as Arctiq Aircon Services)
29 Tai Seng Link, #11-00, Lee King Hwa Building, Singapore 534053
Tel / WhatsApp: +65 6331 8863 · Email: hello@arctiq.asia